Invoices and Payment History
Table of Contents
- Downloading Invoices
- Billing Details — How to Add / Update
- Transaction History
- Failed Payments — How to Retry
The Payments → Invoices section is used to manage billing documents and invoice details.
How to navigate to the Payments section:
- User avatar (top right corner) → Workspace Settings → Payments
- Side panel (Settings) → Workspace → Payments
Downloading Invoices
The list of issued invoices is available in the Payments → Invoices section.
Each invoice on the list has a download button (download icon). Clicking it opens the PDF document in a new browser tab, where you can save or print it.
If the list is empty, the message "No invoices" is displayed — this means no billing documents have been generated for the account yet (e.g., the account is still in the trial period or the subscription has not been paid yet).
Billing Details — How to Add / Update
To ensure invoices contain the correct company information, fill in the details in the Payments → Invoices → Billing Details section.
How to add or update billing details:
- Click the Change button next to the Billing Details section
- Fill in the form in the "Enter billing details" window
- Click Save
Form fields:
| Field | Description | Required |
|---|---|---|
| Business name | Full company or business name | Yes |
| Address 1 | Street and number | Yes |
| Address 2 | Additional address (e.g., apartment number) | No |
| Postal code | Postal code | Yes |
| City | City | Yes |
| VAT number | Tax identification number in the format PL1234567841 | No |
Billing details can be updated at any time — the updated information will be applied to future invoices.
Transaction History
Sembot does not have a separate transaction history view in the panel. The full payment history, including details of each transaction, is available in the Stripe payment portal.
How to access transaction history:
- Go to the Payments section
- Click Payment Settings (credit card icon)
- You will be redirected to the Stripe portal, where the full payment history and invoices are available
The Sembot panel itself displays the current subscription status:
| Status | Description |
|---|---|
| Active until: [DATE] | Subscription active, date of next renewal or expiration |
| Incomplete payment | Payment for the current period has not been completed |
| Past due | Payment deadline has passed — action required |
| Subscription is canceled | Subscription has been canceled, access remains active until end of period |
| Subscription is inactive | No active subscription |
Failed Payments — How to Retry
When a payment fails, Sembot displays a warning at the top of the page:
"You have an incomplete payment. Click here to complete it."
Clicking the message takes you directly to the place where you can complete the payment.
Statuses requiring action:
| Status | What to do |
|---|---|
| Incomplete payment | Click the warning message or use the Payment Settings button to complete the transaction in the Stripe portal |
| Past due | Go to Payment Settings and update your payment method or settle the outstanding balance in the Stripe portal |
| Card detached | Add a credit card via Payment Settings — without an active card, the subscription will not be renewed |
Message for inactive payment:"Payment invalid, use the button above to complete the order."
All card-related operations and payment retries are handled through the secure Stripe portal. Sembot does not store credit card data.